Bouncy Castle Hire Leicester FAQs
Below are some of the questions we’re asked most often about bouncy castle hire in Leicester, party hire, delivery, setup, and payment. If you still need help after reading through these answers, please contact us and we’ll be happy to help.
What information do I need to provide when booking bouncy castle hire in Leicester?
To complete your booking, we need:
- Your full name
- A contact phone number
- Your email address
- The full venue or delivery address
- Your event start time
- The access time for setup
- Details of the surface where the inflatable will go
What is the latest collection time for inflatable hire?
Our standard collections begin from 5PM on a first delivered, first collected basis. Later collection times are available at the following rates:
- 7PM: £10
- 8PM: £20
- 9PM: £30
- Overnight hire: £40 per booking, not per inflatable
These charges cover additional staff time and travel costs.
What happens if it rains on the day of my hire?
Light rain is usually fine, as most of our inflatables include a built-in shower or rain cover, and our fans are protected. If there is heavy rain or winds above 24mph, including gusts, we may need to cancel the hire for safety reasons.
What happens if I need to cancel because of illness?
If you need to cancel due to illness, please let us know as soon as possible. If our team has already arrived to deliver, full payment will still be due.
What should I do if access to my property is restricted?
Please tell us about any access issues at the time of booking. If needed, we can arrange a site visit to check the access and confirm whether delivery is possible.
How long does bouncy castle hire last?
Our standard hire period is up to 8 hours. If you need a longer hire, this can usually be arranged for an additional charge.
When and how do I pay for my hire?
To secure your booking, we require a 25% booking fee. The remaining balance is payable in cash on arrival. If you want to pay by bank transfer, payment must be cleared and confirmed at least 48 hours before the hire date.
Can you help with charity events?
Yes. We regularly support local charity events. Please send us your charity number and proof of charity status, and we’ll discuss the best options for your event.
What if my postcode does not appear in the delivery list?
If your postcode is not listed, call 0116 2257803 or use our Contact us page. We can then provide a delivery quote for your area.
What are your parking and loading requirements?
We need suitable parking for a large van, similar to a Luton van. We do not park illegally, and any parking costs must be covered by the customer. We are not classed as multi-drop, so we cannot use loading bays for the full setup period.
What access is needed for inflatable delivery and setup?
We need clear, direct access to the setup area. If the route includes garages, narrow passages, slopes, or corridors, these need to be discussed in advance. Our inflatables are not designed to be carried up steps or steep hills. Please use our Contact us page if you are unsure.
Can inflatables be set up on AstroTurf?
Only if the inflatable can be securely pegged through the AstroTurf. This is a legal safety requirement. We do not accept responsibility for any damage caused to the surface.
What if the inflatable does not fit in my garden or venue?
All sizes are listed on each product page, including height, width, and length. It is your responsibility to check your available space before booking. If the item does not fit on the day, full payment will still be due because the equipment has been reserved specifically for your booking.
Do I need to provide electricity on site?
Yes. We need to plug directly into a standard socket within 20 to 30 metres of the setup area. We cannot plug into your own extension lead. If there is no power available, you will need a generator such as our Generator, available at extra cost.
Can you set up on communal or shared ground?
Yes, but only if you have written permission from the landowner. For private domestic hires on communal land, the maximum hire time is 4 hours due to supervision requirements.
Why can’t I book some party packages online?
Some event / package deals and staffed products depend on staff availability, so they need to be confirmed directly with us. Please call 0116 2257803 or send an enquiry via our Contact us page.
Are deposits refundable if I find a lower price elsewhere?
No. Deposits are non-refundable because they secure your chosen date and cover the administration involved in processing the booking.
Where can I find more information before booking?
You can also view our Health and Safety page, Delivery Day page, and Terms and Conditions page for more detailed information about our service.
If you’re ready to book, browse our Bouncy Castles, Combos/Slides, or Interactive Inflatables. If you have a question that is not covered here, please contact us and we’ll help.