BOUNCY CASTLE HIRE FAQS IN LEICESTER

We need your name, phone number, email address, full delivery postcode and address, event start time, the earliest access time, and details of the setup surface. Tell us about steps, narrow passages or other access restrictions before booking.

A 25% booking fee secures the booking. The remaining balance is payable in cash on arrival, or by bank transfer if the payment has cleared and been confirmed at least 48 hours before the hire date.

Yes. Bank transfer payments must clear and be confirmed at least 48 hours before your hire date. Otherwise the remaining balance is payable in cash on arrival.

No. The booking fee is non-refundable because it reserves the chosen date and covers booking administration. Please read our terms and conditions before confirming.

Contact us as soon as possible. If our delivery team has already arrived at the venue, full payment is still due. Refer to our terms and conditions for the applicable cancellation arrangements.

Many individual products can be booked through the website. Some staffed products and packages require us to confirm staff and equipment availability before accepting the booking. See How To Book for booking guidance.

Yes. We offer bouncy castles, inflatable slides, interactive games, soft play and event packages. Check the space, access and power requirements for every item before confirming a multi-attraction booking. Browse Event & Package Deals for ideas.

Standard hire is up to eight hours. Longer hire periods may be possible for an additional charge, subject to availability and the agreed collection arrangements.

Standard collections begin from 5pm, generally on a first-delivered, first-collected basis. Later collection options are 7pm for £10, 8pm for £20, and 9pm for £30, subject to availability.

Overnight hire is available for an additional £40 per booking rather than per inflatable, subject to approval, location, weather, security and the suitability of the equipment and site. Please arrange it in advance.

Contact us with the full delivery postcode. We can check whether delivery is possible and provide a quote where applicable. See Delivery Areas or Contact Us.

We need legal, suitable parking for a large van, similar in size to a Luton van. Customers are responsible for applicable parking charges. We cannot rely on restricted loading bays for the full setup period.

Make sure the setup space is clear, the access route is unobstructed, a suitable power supply is available where needed, and an adult is present to receive the equipment and safety instructions. See Delivery Day.

Check the width, length and height shown on the individual product page, then allow for all required clearance and operating space. Measure the usable area, not just the overall garden or room dimensions.

The customer is responsible for checking dimensions and access in advance. If the booked inflatable cannot be installed safely on arrival, full payment remains due because the equipment was reserved for that booking.

Access depends on the particular inflatable and the route. Tell us in advance about internal routes, narrow gates, garages, corridors, steps, steep slopes or other obstacles. We may need to inspect the access before confirming.

Some inflatables can be installed in suitable halls or indoor venues. You must confirm the available floor space, ceiling height, access, power and venue permission before booking. You can browse Venues For Hire for hall ideas.

Only where the inflatable can be safely anchored by pegging through the surface, with the landowner’s permission. We do not accept responsibility for damage to the surface caused by the required anchoring.

Do not assume that a hard surface is suitable. Contact us before booking with details and photographs of the proposed location. Installation is only possible where an appropriate, approved anchoring method can be provided.

Yes, where the site is suitable and you have written permission from the landowner. Private domestic bookings on communal land are limited to a maximum of four hours because of supervision requirements.

Tell us before booking. Our inflatables are not intended to be carried up steps or steep hills, and we may not be able to deliver if the access is unsuitable.

Light rain may be manageable for suitable inflatables with rain covers, but the equipment must not be used when conditions are unsafe. Heavy rain, waterlogging or excessive wind may mean use must stop or the booking must be cancelled.

The stated company threshold is 24mph, including gusts. An inflatable must never be operated above the lower of its manufacturer’s limit and the applicable safety limit. The team may stop or cancel use sooner if conditions are unsafe.

Usually, yes. A suitable standard socket should be available approximately 20 to 30 metres from the setup area. We cannot connect the equipment to your own extension lead. Ask about generator hire if mains power is unavailable.

Generator options are available for suitable bookings. Tell us which attractions you are hiring and where they will be positioned so the power requirements can be assessed. Browse Generators.

Yes. A responsible adult or appropriately appointed attendant must supervise use throughout the hire, follow the supplied safety guidance, control numbers and ensure participants use the equipment correctly. Equipment hire does not automatically include an attendant.

BB Castle Hire carries £5 million public liability insurance. Inflatable equipment is inspected through PIPA or RPII where applicable, and electrical equipment is PAT tested. See our health and safety page for further information. Read Health and Safety.

Not necessarily. Each product has its own suitability and user restrictions. Use a specifically suitable adult inflatable for adult participation, and follow the instructions for separating users by size and ability. See Adult Bouncy Castles for suitable options.

No. Keep inflatables well away from fireworks, bonfires, sparklers, naked flames and other ignition sources. Large events require appropriate fire risk assessments and separation zones; inflatable use may need to end before pyrotechnic activities begin.

Yes. Schools can enquire about bouncy castles, obstacle courses, inflatable slides, interactive games and other attractions. Please provide the site details, operating times, anticipated attendance and any specific event requirements. See School Events.

Yes. Send your charity number and proof of charity status, together with the event details, so we can discuss suitable equipment and options. Read Charity & Fundraising.

Our soft play and ball pool range includes options for younger children. Check the age and usage guidance on each product rather than assuming every inflatable suits all age groups. Browse Soft Play & Ball Pool.

Yes. Options include Penalty Shootout, Football Darts, Basketball Shootout and other interactive inflatables. Product suitability, space and supervision requirements vary. Explore Interactive Inflatables.

Our venue directory lists local options to investigate. Contact the venue directly about availability, hire terms and permission for inflatables, then check the chosen equipment dimensions with us. Browse Venues For Hire.

Read our How to Book, Delivery Day, Health and Safety and Terms and Conditions pages. If anything remains unclear, contact BB Castle Hire before confirming your booking. Visit How To Book, Delivery Day, Health and Safety and Terms and Conditions.