FAQs
HERE ARE A FEW QUESTIONS THAT WE GET ASKED ON MANY OCCASIONS. IF WE HAVEN'T ANSWERED YOUR QUESTION, PLEASE DON'T HESITATE TO CONTACT US; WE WILL BE MORE THAN HAPPY TO HELP.
Q: What information do you require to book?
A: To ensure a smooth booking process, we require the following information:
- Name: Your full name for our records.
- Phone Number: A contact number to reach you on the day of the event.
- Email Address: An email for confirmation and communication purposes.
- Venue Address: The complete address where the event will take place.
- Start Time: The time the hire is set to begin.
- Access Time for Set-Up: The time we can access the venue for setup.
- Surface Type: Information about the type of surface the inflatable will be placed on.
Q: What is the latest time I can end my hire?
A: Our standard collection times begin at 5 PM on a first-delivered, first-collected basis. If you need later collection times, we offer the following options with corresponding charges:
- 7 PM: £10
- 8 PM: £20
- 9 PM: £30
- Overnight hire: £40 (Per hire, not per inflatable)
These additional charges account for staff overtime and fuel expenses incurred due to the altered collection times.
Q: What happens if it is raining on the day of my bouncy castle hire?
A: We understand that the British weather can be unpredictable. If it is only light rain, most of our bouncy castles come with sun/rain covers, and our fans are also equipped with covers. However, if there is heavy rain or winds exceeding 24 MPH (including gusts), we regrettably have no choice but to cancel the hire for safety reasons.
Q: What happens if I need to cancel my hire due to illness?
A: We completely understand that unforeseen circumstances can arise. If you need to cancel due to illness, we kindly ask that you inform us as soon as possible. Please be aware that once our team arrives to deliver the bouncy castle, full payment will be due.
Q: What should I do if the access leading to my house is restricted?
A: If you have concerns about limited access leading to your house, please inform us during the booking process. We can then arrange a site visit to assess the situation and plan accordingly for the delivery.
Q: How long does the hire of a bouncy castle last?
A: The standard hire duration is up to 8 hours. If you wish to extend the hire period, arrangements can be made for an additional cost. We are flexible to accommodate your specific needs.
Q: When and how do I pay for my hire items?
A: To secure your booking for bouncy castles, slides, and fun foods, a 25% booking fee is required. The remaining balance is payable in CASH ON ARRIVAL ONLY. If you wish to pay via bank transfer, this must be cleared and confirmed 48 hours before your start date.
Q: I am organising a charity event; can you help?
A: Absolutely! We are enthusiastic about supporting local charities. Kindly provide us with proof of charity status and your charity number, and we will collaborate with you to make your event a success.
Q: What if my postcode doesn't show in the delivery list?
A: If your postcode is not listed, simply give us a call at 0116 2257803 or use our Contact Us Page. We will promptly provide you with a delivery price for your area.
Q: What are your requirements for parking and loading?
A: We require parking for large vans (Luton size). We will not park illegally, and all parking costs must be covered by the customer. We are not classed as "multi-drop", so we are unable to use loading bays for the duration of the setup.
Q: What kind of access is needed for the equipment?
A: We require direct, clear access to the drop location. If this involves garages or corridors, please ensure they are clear. Our inflatables are NOT designed to be carried up hills or steps. Please get in touch if there are slopes or steps to navigate.
Q: Can my hire be set up on AstroTurf?
A: It is a legal requirement that all inflatables are pegged down. We will not take a booking for AstroTurf unless the inflatable can be securely pegged through it (we take no responsibility for damage to the surface).
Q: What if the inflatable does not fit in my garden or hall?
A: All sizes, including widths and heights, are listed on our product pages. It is your responsibility to check the dimensions of your venue. Full payment is required even if the item does not fit, as it was reserved for you for that day.
Q: Do I need to provide power on-site?
A: Yes! We must plug directly into a socket (not an extension lead) within 20-30 metres. If no power is available, you will require a petrol generator, which we can supply at an extra cost.
Q: Will you let me set up on communal or shared grounds?
A: Yes, provided you have written permission from the landowner. For private domestic hires on communal grounds, there is a maximum hire time of 4 hours due to supervision requirements.
Q: Why can't I book a Party Package online?
A: Party Packages require specific staff availability to ensure a seamless experience. Please call us at 0116 2257803 or click here to make an enquiry.
Q: Are deposits refundable if I find a cheaper price elsewhere?
A: Deposits are non-refundable as they secure your specific date and cover administrative costs. This ensures fairness as we may have turned away other customers for your reserved slot.